How do I take care of my jewellery?

A little love goes a long way! When not wearing your jewellery, be sure to store it in the anti-tarnishing pouch it came in (We suggest removing the piece from the jewellery box once worn as the box is sensitive to humidity and intensify tarnishing for silver pieces). This helps prevent scratching and maintains color for vermeil and silver pieces. Always remove your jewellery when applying scents, lotions, and sprays – or even better, always put your jewellery on last before heading out the door.

What materials are used in my jewellery?

The materials used in each product are listed on the individual product page.

My piece is defective or received the wrong order?

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to [email protected] and our Customer Support Team will be happy to help resolve right away.

Can I get my jewellery fixed or reworked by an outside jeweler?

Of course, you can! However, we don’t recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.

Do you offer repair or resizing service?

We do not currently offer any repair or resizing service.

 

Please do not hesitate to contact us, we are always here to help!

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