Shipping

What is the shipping fee and delivery timeline?
  • We will ship your order via DHL.Free shipping on orders over $88.
  • Most standard orders ship within 48 Hours.
  • Based on different countries and regions, your order will be delivered within 3-7 working days.
Order Successful

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Tracking Your Order

For tracking numbers, it may take a few days before they become active on the tracking website.After we receive the tracking number from the logistics company, we will notify you by email. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Tax

Kindly note that all packages are shipped from ZESNY. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.

* Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier’s end (weather, volume, traffic, etc).
Where do you ship to?

We ship to the following countries! Kindly note that we do not ship to PO Boxes, APO or FPO addresses at this time.

North America
Canada, Puerto Rico, United States of America

Oceania
Australia, New Zealand

Europe
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

Asia
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Middle East
Qatar, Saudi Arabia, United Arab Emirates

Returns

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with ZESNY!

Returnable Items

All returns must be:

  • Unworn
  • Have no signs of wear or damage
  • In its original condition with tags still attached (if any)
  • In all original packaging (box and pouch included)

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. ZESNY will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.

Return Shipping Fee

Please note your original shipping fee($15) is not refundable and will be deducted from the refundable amount. Orders may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Email([email protected]) stating your:
• Order number
• SKU number or product name
• Reason for return<
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our returns address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 30 days.

After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

Return Shipping Costs & Address

Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related returns address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

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